Your appointment is very important to us, your appointment is reserved especially for you and while we understand that sometimes schedules adjustments are necessary, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We will confirm your appointment with you 48 hours in advance to remind you of the time and date.
Less than 24 hours notice will result in a charge of 50% of the reserved service amount.
“No shows” will be charged 100% of the reserved service amount.
The cancellation policy gives us the time to inform our standby guests of any availability and keeps our team members’ schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this.
Thank you for supporting and respecting our policies.