FAQ
We have 3 levels of stylists: Young Stylist, Stylist, Master Stylist.
These levels are based on the experience of the stylist, however, no stylist is permitted to take clients until trained and approved by Michelle Tanner, Owner & Creative Director. We stand behind the quality of work of all our stylists.
We recommend that you rebook with every appointment to avoid missing out on your preferred team member. We understand that its not always possible to know your future schedule, so if prebooking is not an option we advise to book 2-3 weeks ahead for Young Stylists/Spa Therapists and for more senior stylists we recommend at least allowing 4-5 weeks notice. We do however have last-minute cancellations so please don’t hesitate to contact us in the chance something is available.
Yes! We guarantee all of our work and if you are not happy with your service then we have a 2 week policy for you to contact the salon so we can make an adjustment. Your feedback is golden and we always aim to get it right but if we don’t quite hit the mark then we really do want to know!
We have a 24 hour Cancellation Policy.
Less than 24 hours will result in a 50% of the total service.
No Shows will be charged 100% of total service.
For a more detailed explanation please visit our Cancellation Policy.
PRICES
DIRECTIONS
THE PLACE LUZERN
- Upon reaching IM DOCK, you can conveniently park your car right in front of our establishment
- Proceed into the building, and you'll find us on Level 0 to your right
- Look for the door that is marked "The Place"
- Our main entrance will be clearly marked on the right side of the corridor
- Upon arriving at Rothenburg Station, please disembark from the train and proceed to the main road. Follow this road for approximately 700 meters until you reach ACE Café, which will be located on your left-hand side
- On approaching ACE Café you will easily spot our establishment IM DOCK on your left-hand side
- Enter the building on Level 0
- On the left-hand side corridor, look for the door that is marked "The Place"
- Our main entrance will be clearly marked on the right
THE PLACE ZUG
- When you arrive at Steinhausen station carpark and have parked your car, you will see an underpass that goes under the train tracks.
- Take the left underpass which will lead you directly in front of our main entrance.
- As you enter the building on your left you will find the door to the lift entrance.
- Proceed to take the lift to Level 1, as you exit the lift take the door directly to your right, then turn left and you will see our signed entrance door.
- When you arrive at Steinhausen station, exit the train and take the left underpass.
- You will come up directly in front of our main entrance, enter the building and on the left, you will find a door to the lift entrance.
- Take the lift to Level 1, take the door directly to your right then turn left and you will see our signed entrance door.
